Chandigarh Power Department launches 24/7 WhatsApp helpline for faster complaint redressal
To register a complaint, Chandigarh Power Distribution Limited consumers can provide their name, address, and a brief description of the issue.
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CPDL announces new initiative to improve consumer experience.(File Photo)The Chandigarh Power Distribution Limited (CPDL) has launched a round-the-clock WhatsApp helpline to streamline the grievance redressal process, and allow consumers to report issues or check complaint status any time.
Arun Kumar Verma, Director, CPDL, announced the new initiative, emphasising the company’s commitment to improving consumer experience. Verma said the WhatsApp helpline will make it easier for citizens to raise complaints and receive timely assistance.
A CPDL official said consumers can simply send a “Hi” message to the 24/7 WhatsApp helpline number – 9240216666.
After a consumer sends a message, they would receive an interactive menu offering various service options.
To register a complaint, consumers need to provide their name, address, and a brief description of the issue.
The complaint is then forwarded to the service centre concerned, and a notification will be sent once the issue is resolved. Users can also give feedback on the resolution process.
In addition to filing complaints, the WhatsApp service will also provide a link to CPDL’s official website, http://www.chandigarhpower.com, where users can access multiple services, such as online bill payment and information on scheduled power outages, added the official.
For those who prefer email, complaints and queries can also be sent to connectcpdl@rpsg.in.
CPDL has assured that all complaints will be addressed swiftly and effectively within a set timeframe.
How to register a complaint with CPDL:
Send “Hi” on WhatsApp to 9240216666
A welcome message with menu options will appear
Choose from options like Complaint, Complaint Status, Report a Concern, or General Information
Follow the prompts to complete the process.
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