Digital services start at 4 Ayushman Arogya Mandir centres

“We will cover all 19 centres in phases, as we conduct training and update hardware, as part of this important initiative, that will gradually help us go paperless and the system will ensure efficiency and reduce the waiting time of patients,” shared Dr Suman Singh, director, Health Services.

As part of the effort, e-registration will be done and a token number generated for the patient.

“Now we have posts of staff nurses that were recently approved for all the 19 centres, which will screen all patients who register for diabetes and hypertension, and after taking all the vitals of the patients, will send them to the doctor here, as per the token number,” shares Singh, adding that this will reduce crowding outside the room of doctors and save time.

With this system, all details of the patients will be on the computer of the doctor in charge, as filled by the staff nurse, and details of investigations, prescription, follow-up date and time will be given to the patients on only one paper.

This paper will be shown to the pharmacist for getting medicines and soon an electronic system that will display the token number will be introduced so that patients do not have to stand in line.

“On a slot basis, specialised services like gynaecology etc, and consultancy of medical officers will be available here at these centres. On average, one doctor sees around 100 patients, and so we need more doctors, and staff, and we hope this initiative will also reduce the number of patients here at GMSH-16, which sees around 3,000 patients daily in the OPD. We have floated a tender for LAN internet connection for better connectivity to increase and improve digital services here at GMSH-16, as this is the need of the hour,” explains Singh.

The administrator also reviewed the infrastructure, service delivery, and digital health integration at the centres, and interacted with several patients who had come for routine check-ups and consultations, and inquired about the quality, accessibility, and overall experience of services at the centres.

He spoke to community health officers and staff to understand the range of free services being provided, including non-communicable disease screenings, telemedicine consultations, maternal and child healthcare, and provision of essential medicines and diagnostics.