Food delivery platform operator Zomato announced the exit of its chief operating officer, Rinshul Chandra, in a company filing on April 5. In the announcement, Zomato shared that Chandra was resigning with effect from April 5, 2025, and his last working day will be April 7, 2025. The company also attached his resignation letter addressed to Zomato founder and CEO Deepinder Goyal. Addressing Goyal as Deepi, Chandra wrote "I am writing to resign as COO - Food Ordering & Delivery Business of Eternal Ltd." The outgoing COO of Zomato said he has decided to pursue "new opportunities and passions that align with my evolving personal and professional goals." Chandra thanked Goyal for his trust and support during his 7-year tenure with the company. Chandra's is the latest instance of a high-level exit from Eternal, the holding company of Zomato, quick commerce platform Blinkit and booking app District. Zomato also let go of staffers from its customer support team last month. These exits have taken place against the backdrop of Zomato gradually turning profitable, undergoing a rebranding exercise and implementing AI-related solutions for its customer services. More recently, the company has witnessed some stress with respect to the scope for expansion of its food delivery business as well as high costs incurred in its quick commerce delivery arm. Who is Rinshul Chandra? Having completed his early schooling from Patna, Chandra moved to Delhi for higher secondary education. He graduated from IIT Kharagpur with a dual degree in chemical engineering in 2014. Prior to Zomato, now rebranded Eternal, Chandra has two brief stints — as a process engineer with energy giant Shell and then as founding Team member and head of product at Magicpin, according to his LinkedIn profile. He joined Zomato as assistant vice president, product in 2018 and gradually rose the ranks to become the head of business at Zomato Everyday in 2022. He became COO of food delivery at Zomato in 2023. Previous high-profile exits from Zomato In December 2024, Hemal Jain, former global head of finance and CFO at Zomato's wholesale food delivery Hyperpure division, tendered her resignation. She worked with company for 6 years. In her resignation letter to Zomato CFO Akshant Goyal, Jain wrote she had decided to move on from the company "to explore a different path." Gunjan Tilak Raj Soni stepped down from Zomato's board as an independent director citing increased work commitments. She is currently the CEO of fashion e-retailer Zalora SEA. In September 2024, Zomato announced another high profile exit as Akriti Chopra tendering her resignation with immediate effect. Chopra, was the co-founder and chief people officer at Zomato. Chopra has not announced a new role since her exit from Zomato. Her spouse Albinder Dhindsa remains with Eternal as founder and CEO of the group's quick commerce arm Blinkit. Zomato layoffs Zomato laid off 500 staffers who were part of its Associate Accelerator Programme last month, Outlook Business reported, citing people with knowledge of the matter. The firings follow the launch of Zomato's Nugget platform for customer support which is powered by AI, according to the report. Nugget reportedly clears up to 80 per cent of customer queries across Zomato, Blinkit and Hyperpure verticals, according to the report. The layoffs may have been prompted by a slowdown in the company's food delivery arm and is quick commerce arm Blinkit racking up losses, according to the report. The company reportedly laid off 500 out of 1,500 ZAAP workers citing performance related issues. The laid off workers were reportedly offered a month's salary as their services were terminated without any notice period, Moneycontrol reported. Zomato did not respond to Moneycontrol's request for comment. Zomato share price, earnings and name change Zomato's share price rose 2.24 per cent on Tuesday to close at Rs 214.45 apiece. The company's revenues stood at Rs 2,226 crore in Q3Fy25, compared to Rs 2,151 crore in the previous quarter. Zomato's net profit rose to Rs 494 crore in Q3FY25 from Rs 421 crore in Q2FY25. Zomato changed its name to Eternal on March 20 after receiving an approval from the Ministry of Corporate Affairs, it said in a regulatory filing. Incorporated as Zomato Media Pvt Ltd, the company later rebranded to Zomato Ltd and now Eternal Ltd. The rebranding is part of the group's mission statement to "build an organisation that lasts as long as possible, said Zomato founder and CEO Deepinder Goyal in an interview. Goyal ruled out suggestions that a potential global economic slowdown will affect the company's business. Since Zomato's businesses are at a nascent stage, a slowdown is unlikely to affect them, he said in the interview with Business Today.
