Telecom company fined for selling faulty Wi-Fi service

Airtel in its reply stated that the complaints were redressed each time, and a visit by the engineer found the device to be working. The complainant had changed the location of the device, which led to the issue of network.

On the day of the hearing, the forum presided by Justice Dharam Pal noted that it was evident there were issues with regard to the functioning of the 4G connection, and that he had not made a number of complaints. In support of the averment in rebuttal, the opposite party had not produced any documentation. Further, from the evidence presented before the court, the opposite party had also informed the complainant that they would install an antenna at his residence to rectify the issue, but to no avail. Thus, the matter amounted to deficiency on part of the company.

Thus, the court ordered the opposite party to rectify the error in the connection and pay Rs 10,000 and
Rs 5,000 as compensation and litigation costs respectively.