Journalism of Courage
Our Own Devices with Nandagopal Rajan
Nandagopal Rajan hosts this new weekly podcast which goes beyond the trends so you can stay ahead of the curve. Our Own Devices discusses quirky gadgets, dissects trends and reflects on the world of tech in India.
Episode
154
June 5, 2023
Why businesses have to move to conversational messaging
In this episode of The Indian Express weekly tech podcast – Our Own Devices, host Nandagopal Rajan is joined by Beerud Sheth, Co-Founder & Chief Executive Officer, Gupshup, to discuss the implementation of conversational AI in businesses, how bots can now go beyond providing structured responses to customers while still adhering to specific guidelines and the potential uses of conversational AI in daily messaging.
Edited by Abhishek Kumar
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Introducing Beerud Sheth
Rise in conversational AI (00:42)
Moving beyond structured responses (03:03)
Companies using conversational AI (05:21)
Setting guardrails for bots (06:56)
A disruption that just started to accelerate (09:49)
Will the nature of messaging change (12:34)
Will companies self-regulate (14:50)
Biggest opportunity in conversational and generative AI (16:38)
Why businesses have to move to conversational messagingIn this episode of The Indian Express weekly tech podcast – Our Own Devices, host Nandagopal Rajan is joined by Beerud Sheth, Co-Founder & Chief Executive Officer, Gupshup, to discuss the implementation of conversational AI in businesses, how bots can now go beyond providing structured responses to customers while still adhering to specific guidelines and the potential uses of conversational AI in daily messaging.
Edited by Abhishek Kumar
------
Introducing Beerud Sheth
Rise in conversational AI (00:42)
Moving beyond structured responses (03:03)
Companies using conversational AI (05:21)
Setting guardrails for bots (06:56)
A disruption that just started to accelerate (09:49)
Will the nature of messaging change (12:34)
Will companies self-regulate (14:50)
Biggest opportunity in conversational and generative AI (16:38)
