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Journalism of Courage
A man who took an Uber cab in Delhi has brought passenger safety concerns to the forefront after he and his wife faced problems during a ride. Gajender Yadav recounted the driver’s behaviour as “absolutely nonsense,” alleging that after travelling just 1 kilometre, the driver demanded an additional Rs 200.
In a post on X, Yadav identified the cab driver and said, “If you are in Delhi….don’t take ride with KARAN….car number DL1RTB4168”.
“Absolutely nonsense behavior from @Uber_Support @Uber_India cab driver. After driving for 1 km….cab driver started asking for Rs 200 extra. My wife even pressed SOS button for help from Uber 2 fix this matter. It’s been 2 days and not a single person from Uber care to know exactly why SOS was pressed. No follow up. That’s the condition of UBER INDIA”.
In a thread, Yadav talked about Uber’s lack of response and said, “I can 100% sure they even won’t care to check the matter even after this post. Passenger safety is a Joke to Uber”.
Yadav questioned why the SOS button failed to function and demanded accountability for the driver’s actions, particularly in asking a woman passenger to exit the vehicle during the ride.
He also said he got a call from the ride-hailing company “after this thread went Viral”. In an update, Yadav said he got a call from Uber, saying it had terminated the driver’s Uber account. Additionally, Uber assured that the driver’s cab would no longer be available on the platform. He also expressed gratitude for the support received from people on X.
Yadav highlighted a dedicated safety helpline number which connects passengers with Uber’s Safety Department in case of emergencies. However, he said the effectiveness of the SOS button within the cab is uncertain, as it is installed by a third party. He urged others to prioritise their safety when travelling with Uber and shared his positive experience with the safety helpline number, which connected him with assistance in under a minute.
Following the viral post, Uber, in its official statement, said, “Uber has an in-App SOS button, which connects you to local law enforcement authorities, when pressed.
