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Chock-a-block situation erupts at Bengaluru airport as IndiGo faces tech glitch, video goes viral

IndiGo acknowledged the glitch and issued an advisory on Saturday.

Passengers wait in long queues at Bengaluru airport as IndiGo faces tech glitch (Image source: @navneet77009273/X)

Chaos erupted at several airports, particularly Bengaluru’s Kempegowda International Airport after IndiGo Airlines was hit by a major technical glitch around 12.30 PM on Saturday. What the airline described as a “temporary system slowdown” led to slower check-ins and longer airport waiting times, leaving several passengers stranded.

Amid the chock-a-block situation, a video capturing several clueless passengers at the Bengaluru airport standing in long queues emerged on social media. “Booked a last-minute flight coz I desperately needed to get home ASAP—only for the servers to crash and the flight to get delayed. So now, instead of zooming through the skies, I’m stuck in an airport purgatory where the only thing flying is my patience… out the window,” a user wrote on X.

Watch the viral video here:

Booked a last-minute flight coz I desperately needed to get home ASAP—only for the servers to crash and the flight to get delayed. So now, instead of zooming through the skies, I’m stuck in an airport purgatory where the only thing flying is my patience… out the window.#indigo pic.twitter.com/18EYkfyahC

— navneeth (@navneet77009273) October 5, 2024

IndiGo, on Saturday afternoon, acknowledged the glitch and issued an advisory, assuring passengers to resolve the problem as early as possible. “We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport,” the airline noted.

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“Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible,” it said.

#6ETravelAdvisory : We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport. (1/3)

— IndiGo (@IndiGo6E) October 5, 2024

IndiGo, however, did not disclose the reason for the extensive technical glitch.

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