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Hockey star Rani Rampal blasts Air India over her broken suitcase, airline apologises

Rani Rampal shared a picture of her broken suitcase on X.

Air India apologies to Rani Rampal on X (Image source: @imranirampal/X)

Padma Shri recipient and Indian hockey star Rani Rampal recently had an unpleasant experience with Air India while returning to India from Canada. Rampal received her suitcase in a damaged state and expressed her disappointment on X.

Sharing a picture of her broken suitcase, she wrote, “Thank you Air India for this wonderful surprise. This is how your staff treat our bags. On my way back from Canada to India this afternoon after landing in Delhi I found my bag broken.”

Take a look at the post here:

Thank you Air India for this wonderful surprise. This is how your staff treat our bags. On my way back from Canada to India this afternoon after landing in Delhi I found my bag broken.@airindia pic.twitter.com/xoBHBs0xBG

— Rani Rampal (@imranirampal) October 5, 2024

Air India immediately responded to Rampal, apologising for the inconvenience and further requesting credentials to fix the problem. “Dear Ms. Rampal, we apologize for the inconvenience caused. Please DM us your ticket details, bag tag number, and damage complaint number/DBR copy. We’ll take this up.”

Several social media users jumped in to slam the airline for their poor management of luggage, some reporting similar issues in the comment section. A user wrote, “Same thing Happened with my Luggage at Goa MOPA Airport @IndiGo6E. Broke the handle had 2 big holes and various crack here and sold the bag per KG just 2 days ago.”

See here:

Same thing Happened with my Luggage at Goa MOPA Airport @IndiGo6E Broke the handle had 2 big holes and various crack here and sold the bag per KG just 2 days ago pic.twitter.com/mA4pXid1UJ

— Vikas Kumar (@DirtyPo83737813) October 6, 2024

“Service of Air India like this only. Few months back I forgot to collect my expensive headphones from Air India flight and immediately reported through email but no response till date. Worst,” another user commented. “Same thing happened with my luggage at Hyderabad Airport @airindia. Broke one of the wheel causing big crack and they had the nerve to give Rs 2000 for a suitcase I bought for Rs 8000 approx,” a third user said.

Same thing happened with my luggage at Hyderabad Airport @airindia Broke one of the wheel causing big crack and they had the nerve to give Rs 2000 for a suitcase I bought for Rs 8000 approx. pic.twitter.com/MoDp5D0DIy

— Atul Ganjoo (@GanjooAtul) October 6, 2024

Also Read | ‘Peak reporting’: Youth vlogs around IAF helicopter that made emergency landing in flooded Bihar. Watch viral video

Last month, Indian-American Grammy-winning musician Ricky Kej slammed Air India over poor customer service. In a lengthy thread, Kej shared two recent incidents on two flights—Delhi to Bengaluru on September 14 and Mumbai to San Francisco on September 20. The first incident was related to the non-availability of the UPI payment mode at the check-in counter, the second complaint highlighted the lack of “apathy” by crew members.

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