A Bengaluru resident recently expressed frustration with Urban Company, claiming that his bathroom cleaning appointment was cancelled after he asked the staff to communicate in Kannada. He shared that when two workers arrived, he tried to point out the area that needed cleaning, but one of the workers spoke in a language he didn’t understand. Despite being asked to speak in Kannada, the workers continued to speak a language unfamiliar to the customer. To address the issue, the workers contacted a supervisor who spoke Kannada. The customer claimed that the supervisor informed him that the workers were uncomfortable with his insistence on speaking only in Kannada. Following this, the company cancelled his bathroom cleaning service. Sharing the details of the incident, the user wrote, "Surprisingly, the person said it's difficult for their workers if the customer speaks only Kannada. I responded, ''I haven't asked them to write poetry about my bathroom. Just clean and leave. What's the issue?'' Then they called Urban Company's customer care, who also said she couldn't speak Kannada. Since I prefer to be served in my language, I didn't continue the call. After some more back and forth, they simply cancelled the booking and walked away." "It’s disheartening that speaking Kannada in my own home in Karnataka could lead to service denial. Urban Company, if you're offering services here, shouldn't language inclusion be a priority?" he added. See here: Today I learned that knowing a particular language might be necessary even to get basic services like bathroom cleaning in my own home. Thanks for the lesson, @urbancompany_UC@UC_Assist I had booked a bathroom cleaning service via Urban Company. Two people arrived, and I showed… — ಕಣಾದ (@Metikurke) March 23, 2025 The viral post garnered over a lakh views, sparking another language debate on X. "Try this when you have to go an urgent operation for life saving situation! You will find your answer," a user wrote. "This is pathetic and ridiculous of @urbancompany_UC to hire such folks! I sometimes what sort of training sessions does UC offers in the first before letting them off the leash?" another user commented. Soon after the post gained traction, the company apologised to the customer. "Hi, Thank you for reaching out to us. We sincerely apologize for the inconvenience you faced. We would like to assist you with this matter. May we have your registered mobile number or email address via DM to check this further?" it wrote.
