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Indian shoppers will soon be able to shop and pay for things while talking to AI chatbots like ChatGPT. The National Payments Corporation of India (NPCI), the government entity behind the United Payments Interface (UPI), has announced a partnership with OpenAI and Razorpay to enable direct payments via ChatGPT.
The move comes after Google and Perplexity announced their own AI-powered payment services. Razorpay has now revealed that it has started privately testing the beta version of Agentic Payments, a feature that lets users complete transactions without leaving the AI platform they are using.
Airtel Payments Bank and Axis Bank are the banking partners for the pilot program, while Tata Group’s BigBasket and network operator Vodafone Idea will be among the first platforms to allow payments through ChatGPT. In a statement to TechCrunch, RazorPay co-founder and CEO Harshil Mathur said that they have also completed trials for the new agentic AI payment systems with other AI chatbots like Gemini and Claude. However, it will still take a few weeks before these integrations go live.
As of now, India’s plan for agentic AI payments has no specific revenue-sharing models, but the move could help companies like OpenAI and Google increase their user retention. Also, AI companies won’t be getting access to payment data, and users will have to authorise their transactions using a two-factor authentication method.
