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This is an archive article published on October 24, 1999

`I am a conservative in economic matters and liberal in social matters’

Nobody, not even Sherlock Holmes could deduce from N.R. Narayana Murthy's demeanour that he was the fourth most wealthiest man in India, ...

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Nobody, not even Sherlock Holmes could deduce from N.R. Narayana Murthy’s demeanour that he was the fourth most wealthiest man in India, according to the Billionaire’s Club. The way he walked, the way he tilted his head towards you when he heard your question, the way he reciprocated each and every greeting — he belied any signs of pride. But you could not say that this man, who had started off Infosys Technologies Limited with five good men and a grand sum of Rs 10,000 and turned it into an international success story worth Rs 4,742 crore, was anything other than confident.

Any introduction to this man is unnecessary due to the extent to which this Chief Executive Officer and Chairman of Infosys, a computer software solutions provider among other things, has captured the popular imagination. Reams and reams of material have been published trying to decipher the key behind the success of this company. It hogged the media limelight by becoming a global player and by grabbing high profile clients likeReebok, Nestle and Apple; having profits of mindboggling figures (and putting traditional industrialists to shame) and also being one of the first Indian companies to offer stock options to their employees in 1984. With that goes Murthy’s famous saying, “It is better to have a small share of a big pie than to have a big share of a shrinking pie.”

Giving the lure of foreign shores a run for its money, Infosys created the breed of young software professionals who worked in between sessions at the basketball court and the gym. Murthy holds the opinion that the concept of `brain drain’ is not a problem — and can be dealt with easily by just providing them with an equally, if not a more viable option. Result: The clamour for recruitment — last year, 70,900 aspirants applied and only 1,300 were successful. Infosys is also one of three companies whose stocks were listed on the American stock market of NASDAQ, the other two being ICICI and Satyam Online.

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Murthy and his boys at Infosys created a new lingowhich had the corporate world in a tizzy. Concepts like `de-risking’ (which basically meant not putting all eggs in one basket), `learnability’, `multi-cultural’ ( which refers to the Infosys policy of global personnel) and `transaction-oriented behavior’.

Murthy who was in Delhi to talk on `Corporate Governance’ embodied all the images that the `totally smitten’ media had created about him. The austerity — apparent in his simple trousers and shirt which seemed to give a fillip to power-dressing. The clear and lucid speech — which was very conscious of the message it sent out; the tact — which implicitly dealt with the curiosity of his peers and aspirants. And most of all, the reluctance to say anything which would create ripples in the industry or the IT sector.

SUNETRA CHOUDHURY got him to answer a few quick questions before he was whisked away by his hosts. Here’s it from the man himself:

  • You are quite a rare sight in Delhi. Is that going to change with the formation of theInformation technology ministry?
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    Earlier, we came under the Department of Electronics and even then we did not come down to Delhi very often. Although, I must say that it is a very efficient department — becoming a catalyst in the Indian software industry. I think that the IT ministry will have a similar role.

  • Do you think that it will change the working of your industry in anyway? Do you fear any bureaucratic hurdles now?
  • No, no, not at all. The change can only bring about velocity in the decision-making process. We hope that there will be a clear policy regime, and more Indian companies will become multi-national companies, computers will be reaching out to the rural companies.

  • Eighteen years after Infosys was started and now that it has firmly established itself as a global player, what are your plans for the millennium?
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    We have to create global brand equity, become a multi-cultural organisation. Improving our capital and productivity — these are basically some ofthe challenges that face us. Although, we have been alright till now, we do have a long way to go.

  • There is this information explosion about the Y2K problem. Where do you think we really stand on this? Is it going to hit us hard?
  • No, I think you have seen the draft report by Montek Singh Ahluwalia. Based on this, I think that India is Y2K ready. There should be no problems. (On further inquiries on this) I really think that you should ask Montek Singh Ahluwalia.

  • As Nandan Nilekani has taken over as Managing Director, how are your roles defined?
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    Nandan handles the all operational matters. He is responsible for the balance sheets, and P and L etc. I handle all expansions, futures and strategies etc. I also handle relations with the outside world, the international scene.

  • What is this about you being a strong Leftist? And is it true that you were in jail for some time?
  • Oh yes, of course, I was a very strong Leftist. And I was incarcerated for 72 hours inBulgaria. (He hesitates for some time as if to get his thoughts together)…No, no, I was talking to a girl in the train and we were speaking in French. Some boy who overheard us thought that we were conspiring to overthrow the government — he got the police. They took me, I do not know what they did to the girl but they locked me up without food and water. When they got to know that it was somebody from a friendly country like India, they let me go.

  • How did that incident affect you?
  • I think it changed my views of a society where individuals are held without the due process of law. I am a conservative in economic matters and liberal in social matters.

  • As the final question, what makes Narayana Murthy tick?
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    (Gets all bashful) I think you should ask others that — it is very difficult for me to say. (After some persuasion) I think it is — Early to bed and early to rise, work like hell, that’s all.

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