‘Strict action will be taken’: Civil Aviation minister Naidu takes tough stand on IndiGo crisis

Earlier on Saturday, he said that those who were responsible for the crisis “will have to pay” for it.

He said that the Directorate General of Civil Aviation (DGCA) has issued notices to IndiGo, holding the flight carrier fully accountable for the chaos caused by its internal crew-rostering failures.

“IndiGo was ordered to issue refunds promptly, and more than Rs 750 crore has already reached passengers,” the minister said.

He said that the airports across the country are reporting normal conditions.

VIDEO | Parliament Winter Session: Union Minister of Civil Aviation K Ram Mohan Naidu (@RamMNK) speaks on Lok Sabha over IndiGo fiasco, says, “I would like to inform this august House that the disruption caused by IndiGo’s recent operational failures is now rapidly stabilising.… pic.twitter.com/hVt819hp5K

— Press Trust of India (@PTI_News) December 9, 2025

“Refunds, baggage tracing and passenger support measures remain under the supervision of the ministry. Directorate General of Civil Aviation has issued show-cause notices to IndiGo’s senior leadership and commenced a detailed enforcement investigation,” Naidu said.

“Based on the report, strict and appropriate action will be taken,” he said. Naidu stated that the government is committed to establishing a robust and competitive aviation ecosystem.

“Through our policies, we are encouraging more new airlines to start and operate in India,” he said. “Safety in civil aviation is completely non-negotiable,” he added.

Meanwhile, the Directorate General of Civil Aviation (DGCA) on Tuesday decided to curtail IndiGo’s flight schedule by 5%, especially on high-demand and high-frequency routes, sources said. This would amount to around 115 daily flights.