Pune’s Aeromall shifts PIN-based cab pickups to first floor to reduce passenger confusion

The Aeromall authority has announced that it will shift the new booking system from the second floor to the first floor, aiming to avoid confusion among commuters. As a result, Ola and Uber cabs using the newly adopted system will queue on the first floor, while drivers continuing with the traditional booking system will remain on the second floor.

Aeromall’s Vice President, YS Rajput, stated that to raise awareness about the new PIN-generating system – which allows passengers to self-generate a four-digit code for swift bookings – they have strategically decided to separate the two systems. “To streamline passenger booking times, this new system was introduced, but its acceptance rate has been slow. This strategy of separating the two systems may possibly work,” he said.

Rajput stated that the arrangement to inform people about the changes will be made through signages and announcements by the staff of Aeromall, Ola, and Uber. “Passengers must first decide which option they prefer. This will also help divide the crowd in the parking area. Currently, there are 40 cabs on each floor,” Rajput added.

Discussing the stagnant acceptability rate of 30 percent, Rajput noted that, unlike Hyderabad and Bangalore, Pune stands distinct because its airport is relatively close to the city. “This makes it challenging for drivers to earn sufficiently through the new system, as they don’t know the drop-off location before accepting the ride. However, the new system will benefit drivers if they receive far-off ride requests,” he said.

Furthermore, Rajput mentioned that the new system also has a policy of cancellation fee for passengers if drivers show disinterest after accepting a ride. “Passengers just need to complain about the driver, and the aggregator company’s policy will reimburse the money,” Rajput added.