Mumbai’s Chhatrapati Shivaji international airport wins best airport award in Asia-Pacific region for 8th time

The ASQ Awards are based on direct passenger feedback collected and verified by ACI, recognising airports that prioritise customer experience. Over the past year, CSMIA has implemented several initiatives to enhance passenger convenience, improve digital integration, and streamline operations.

A spokesperson for CSMIA said, “Winning the ACI ASQ Award for the eighth consecutive year is a true honour and resounding validation of CSMIA’s commitment to excellence. We are deeply grateful to our passengers for their trust and our dedicated team for consistently delivering exceptional service. This recognition motivates us to continue elevating the travel experience at CSMIA.”

In 2024, CSMIA recorded significant growth in passenger traffic, handling 54.8 million passengers — an increase of 6.3 per cent from 2023 and 19.41 per cent from pre-pandemic levels. The airport also managed 346,617 Air Traffic Movements (ATMs), with December 2024 emerging as the busiest month, accommodating 5.05 million passengers and setting a record of 170,000 travellers in a single day on December 21.

As part of its digital transformation, CSMIA expanded its ‘Digital Gateway’ by increasing terminal entry eGates from 24 to 68, the highest in any airport in India. This upgrade tripled the processing capacity, reducing wait times to under a minute.

Additionally, the airport improved digital payment options at the Multi-Level Car Park (MLCP) and achieved a 66 per cent adoption rate for FASTag transactions.

To further enhance passenger comfort, CSMIA introduced emotional support dogs at Terminal 2. Available from Friday to Sunday, these specially trained dogs, including Golden Retrievers, Huskies, and Labradors, provide stress relief for travellers.