‘Feudal mindset to service attitude’: Frontline Delhi police personnel to get a soft skills makeover
Two thousand Delhi Police personnel are getting training to ensure their interaction with the public is professional and compassionate.
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The police personnel will be trained by experts as well as experienced faculty from the Delhi Police Academy. (Delhi police X handle)The Delhi Police has begun training its personnel in improved etiquette and communication skills, following complaints of mistreatment of complainants.
On Monday, Delhi Police Commissioner S B K Singh launched a 15-day etiquette and skill training programme for 2,000 personnel from over 200 police stations at the headquarters. The trainees included duty officers, who take the call from the police control room and first communicate with the complainants, and integrated public facilitation officers, who man the public facilitation desk, listen to the complainants’ problems in detail and provide counselling, if required.
From Authority to Service with Compassion
Hon’ble @CPDelhi Shri S.B.K. Singh inaugurated a two-day “Courtesy & Skill Training Programme” at Police Headquarters today for police personnel working as ‘Duty Officers’ and ‘Integrated Public Facilitation Desk Officers’.
In his… pic.twitter.com/5mAwRYoLCL
— Delhi Police (@DelhiPolice) August 18, 2025
Emphasising the importance of etiquette, professionalism, and sensitivity when dealing with the public, Singh said the initial interaction between the police and the public sets the tone for the entire experience and is crucial for building trust and confidence. “Do unto others as you would have them do unto you,” he advised the personnel.
Singh also highlighted the need for a fundamental shift in mindset, saying, “A transition from a feudal mindset to a service-oriented attitude was required.”
The police personnel will be trained by experts as well as experienced faculty from the Delhi Police Academy. “The training will cover crucial behavioural aspects, including professional conduct, legal knowledge, and soft skills essential for effective public engagement,” an officer said.
Singh also unveiled two handbooks specifically designed for the training programme.
By focusing on service-oriented skills and a shift in mindset, the training aims to enhance the capacity of Delhi Police frontline officers and ensure every interaction is professional and compassionate.
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