Haryana: Dial 112, and get help in 7 minutes now

Currently, IGP Y Puran Kumar is heading the emergency support system at its headquarters in Panchkula. In an emergency, including an accident or violence, if a citizen dials 112, the call reaches its headquarters, which assigns duty to the response team nearest the distress caller. After attending the complaint, the response team reports the action taken into the incident to the headquarters.

Currently, the emergency support system has 628 police vehicles working round-the-clock.

The state police have also started integrating ambulance services with their support system and as many as five ambulances in each district have already been integrated into the system. This way 139 ambulances out of 604 have already been integrated with the system in the state. The number of ambulances integrated with the project is 26 and 16 in Gurgaon and Faridabad, respectively.

“Efforts are on to integrate the remaining ambulances with the emergency support system,” said IGP Kumar.

After the integration, if a distressed person makes a call on 108, then it will automatically go to the Dial 112 support system and an ambulance from a nearby area will be assigned duty.

Similarly, 333 fire brigades have also been integrated with the emergency response system.

If someone dials 101 for a fire brigade service, the call will be routed through the 112-support system for prompt action. The government has also decided to integrate 258 more fire brigades with the emergency response system aiming to connect all emergency services with a single number (112). This support system has 33 Durga Shakti Rapid Action Force Vehicles, too.

Kumar said, “The response time is key to the success of any emergency service. A team of officers at the headquarters continuously monitors the response time of teams. We hope the response time improves further in the coming months.”

Ensuring prompt emergency services to the citizens, Chief Minister Manohar Lal Khattar had in July 2021 launched the Dial 112 project.

Impressed by the project, Union Home Minister Amit Shah, in an event held in Karnal in February last year, had stated that the emergency response time of the Haryana Police was second in the country. At that time, the average response time was 8 minutes and 22 seconds.