City airport ranked no.8 in country by private agency

The survey records a passenger’s immediate appraisal from check-in through departure at the gate on 34 key service indicators and eight major categories including access, check-in, security, airport facilities, food and beverage, retail and more.

Speaking to Newsline, J S Balhara, Director, Airport Authority of India, Chandigarh, said, “In the recent period efforts had been made by the staff to uplift the airport facilities by adding more baggage trolleys, seats in waiting areas, upgrading the quality of lounges and waiting areas and keeping sanitised toilets for giving out quality services.”

“The results in the survey help us in assessing our performances and serve as an incentive to improve and enhance services at the airport to an even greater degree in the future,” the director added.