Social activist spots Zomato delivery partner eating customer’s food, but thanks Deepinder Goyal; here’s why

“It may sound unethical or wrong, but it is good practice, because that’s how delivery partners save little money on their food and wastage can be controlled. I asked why haven’t you consumed the food earlier? He replied ‘Due to Holi, we get incentives to deliver more orders and as afternoon was a peak time. I just kept delivering orders rather lunch’,” Verma wrote in his post.

Verma also shared that delivery partners often fail to make even Rs 20,000-25,000 a month. Despite being a graduate, the man he spoke with couldn’t find another job. “The whole family depends on his earning, and that’s why food like this is nothing less than saving or lifeline to him,” Verma wrote. He also shared, “When I offered him to help in any way, he smiled and replied ‘Sir I can work harder, but can’t beg’.”

See the post here:

Verma’s post sparked a debate as several LinkedIn users believed it is an “unethical” practice by Zomato. “Marking it as delivered beforehand and then allowing any actions afterward creates an environment that invites exploitation, encouraging malpractice. Just a thought,” a user wrote. “Zomato needs to make a simple change to the delivery confirmation app for their delivery associates by adding a option of ‘delivery attempted but customer unavailable’,” another user commented.

“Very touching post. Thank you for sharing. It’s very unfortunate that so many people are working so hard when some of us are celebrating,” a third user wrote.

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