Lehman stops outsourcing IT help desk from India

Lehman stopped outsourcing its IT help desk, which handles employees reports of computer problems to Wipro about six weeks ago as it was not satisfied with the level of service, reports said. A Lehman spokesman confirmed that the company had brought back the help desk to the US. Lehman Brothers, however, continues to outsource other IT functions including software application development, applications support and some IT infrastructure support, they said.

The company’s action comes weeks after Dell Computers last month stopped routing calls for corporate customers to its call centres in India after receiving complaints about the quality of service and difficulty in understanding accents.