AI flights from Delhi delayed due to glitch in check-in system

Air India officials at the airport said at least 50 flights were delayed through Saturday, including 15 international flights.

At least 50 Air India flights were delayed, many by more than two hours, after the passenger check-in system of the national carrier at the Indira Gandhi International Airport in Delhi failed in the early hours of Saturday. The glitch and the delays led to chaos at the airport.

All passengers and luggage had to be checked in manually between 7 am and noon, after which officials said the system was restored, even as the flight delays had a cascading effect till late in the afternoon.

Air India officials at the airport said at least 50 flights were delayed through Saturday, including 15 international flights. “We had to manually check in all passengers and luggage, which delayed the entire process. The delay in international flights was much more,” an airport official said.

A spokesperson for Air India said the airline’s check-in system, installed by SITA, was down “globally”. “SITA check-in system was down globally between 7 am and 10.30 am. Manual check-in was being done as quickly as possible. The system is up and running now. We regret the inconvenience,” he said. He said an investigation is under way to know what caused the glitch and a report would be available by Monday.

A spokesperson for SITA, meanwhile, said only Air India’s system at the IGI airport was affected during the glitch and that the matter is being investigated.

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