Election Commission activates voter helpline ahead of SIR in 12 states, UTs – Key details

In a statement, the poll body said that the National Contact Centre (NCC) will act as the central helpline for all states and Union Territories and operate daily from 8:00 AM to 8:00 PM.

What is the voter helpline number

The toll-free voter helpline number is 1800-11-1950. Calls made to the voter helpline will be handled by “trained executives who assist citizens and other stakeholders with electoral services and queries,” the statement added.

The EC also instructed state and UTs and districts to establish their own State Contact Centre (SCC) and District Contact Centre (DCC), respectively. This was required to ensure timely and localised responses. “These centres operate during office hours on all working days throughout the year, providing assistance in the regional languages of the State/UT,” it said.

All complaints and queries will be recorded and tracked through the National Grievance Service Portal. Additionally, ECI has also launched ‘Book-a-Call with BLO’ facility which allows citizens to directly contact their respective Booth Level Officer (BLO) through the feature available on the ECINET platform.

How else to contact election officials

Citizens can also connect with Election Officials using the ECINet App. ECI has directed Chief Electoral Officers, District Electoral Officers and Electoral Registration Officers to “regularly monitor the progress and ensure speedy disposal of the requests of the users within 48 hours”.

The poll body underlined that these facilities are in addition to the existing mechanisms for addressing election-related grievances.

• Citizens can send email to complaints@eci.gov.in
  They can choose ‘Book-a-Call with BLO’ option on the website.
• They can dial the dedicated Voter Helpline Number – 1950 for all election-related information, feedback, suggestions, and complaints for prompt and transparent resolution of their concerns.