Two months on,transport utility’s Facebook page finds few takers

“Though we get to hear a lot of people complaining against the rude behaviour of conductors,now when we have given them an opportunity to tackle the problems with the click of a button,nobody is coming forward to avail of the facility. Conductors cite reasons like not having change or passengers getting off buses before they can reach them,but actually they are supposed to write the amount that is due on the ticket while issuing the ticket and a passenger can alwats claim it,” said spokesperson Deepak Pardeshi.

If after a Facebook complaint,a conductor is found guilty,his increment will be withheld and a fine of up to Rs 200 per complaint will imposed. Also the commuter will be refunded the amount that is due with the depot manager concerned arranging for it to be sent to the commuter without him having to go to the depot.

Sujit Patwardhan,activist,said,“While the effort by PMPML is commendable as it shows that they are at least trying to attract passengers and it is trying to build an image,we also need to keep in mind the people who travel by bus. Most of them are not users of social networking sites So obviously the response will be low.”

Sujata Chandawarkar,who works at a departmental store,said,“While travelling from Swargate to Deccan Chowk,I have to pay about Rs 7 everyday,but on most trips I don’t get the money back as the bus is too crowded. However I was not aware that such a facility is present in Facebook nor was I aware of the method of complaining.”