With over 32,000 tapals (posts) and 3,700 files processed digitally across 54 departments, the Pimpri-Chinchwad Municipal Corporation (PCMC) has fully transitioned to a paperless and integrated digital governance system since April 1, 2025, the civic administration said today. The city’s first-of-its-kind GIS-enabled ERP project—powered by SAP, Document Management System (DMS), Geographic Information System (GIS), and 26 non-core citizen and administrative applications — has redefined service delivery, internal efficiency, and transparency. PCMC’s move to a fully digital work environment has eliminated the use of physical files entirely, making it one of the few municipal bodies in India to achieve this scale of integration, the administration said. The robust backend, which connects SAP modules with real-time GIS data and a centralised DMS, has streamlined everything from payroll and pensions to asset management, engineering projects, and property tax operations, officials said. Over 6,500 staff salaries and contractor bills were seamlessly processed through SAP in March and April. Engineering departments have created 176 estimations on the SAP Project System, now mapped on the GIS database to enable real-time tracking and monitoring. Citizen-centric services such as marriage registration, sports and auditorium bookings, and slum billing have also gone digital, the administration said. The new Workflow and DMS systems enable scanning, routing, and retrieving official files within defined digital paths, significantly reducing delays. Internally, modules like electric bill payment, library and security management, veterinary services, and municipal secretariat management have been activated to bring greater efficiency and transparency. The integrated Citizen Geoportal and Departmental Geoportal are transforming access to services—citizens can now view land records, civil works, property details, and water networks online, eliminating the need for office visits. These platforms also cut down on costs for both citizens and departments by reducing travel, paperwork, and manual processing, officials said. With 380+ GIS layers, a Digital Elevation Model for terrain analysis, and 6 lakh+ geotagged properties, PCMC is setting a national benchmark in municipal e-governance. The system, built using high-resolution satellite imagery and LiDAR surveys, is the first in India to integrate all departments on a single GIS platform, officials said. “We have built a system where files don’t move physically anymore — everything is tracked, fast, and transparent. This digital shift reflects our focus on efficiency, accountability, and smart governance. The system is continuously evolving, and we are learning from user feedback to improve it further each day,” said Municipal Commissioner Shekhar Singh.
