Nashik call centres duped UK nationals in insurance scam, two arrested: CBI

CBI registered the case on September 11 against four private persons and unknown public servants, and others, on the allegations that the accused persons operated two illegal call centres in Nashik under the name M/s Swagan Business Solutions Pvt. Ltd. to cheat UK nationals by impersonating insurance agents/government authorities.

Around 60 people were employed at these centres, which used Voice over Internet Protocol (VoIP), spoofed numbers and fake documents to dupe victims into sharing credit/debit card details and making payments for non-existent insurance policies.

Searches were conducted by CBI at various places in Nashik, Kalyan (Thane), which led to the recovery of incriminating digital evidence, including victim data, fake insurance policy scripts, eight mobile phones, eight computer systems/servers, and unexplained cash of Rs 5 lakh.

The proceeds of crime were allegedly routed through PayPal and banking channels, with accounts managed by the accused persons.

Two accused were arrested on 13 September 2025, after due legal formalities, and produced before the Special CBI Court, Thane. They have been remanded PCR till 15th September 2025, an official said.

An official said that some of the accused have claimed that certain government officials who were aware of the call centres allowed it to flourish in exchange for money.

“We are investigating these allegations as well and will decide on the further course of action depending upon the evidence we find,” said an official linked to the case.