Housing body firms up hi-tech plan

Once the software is prepared,a Jan Suvidha Kendra (control room) would be set up in Lucknow where complaints could be received round-the-clock on a toll-free number. The complainant would be given a Unique Complaint Number and the official concerned would receive the complaint number and phone number of the complainant through an SMS.

As soon as the official reads the text message,the complainant would be intimated,through phone or e-mail,that his complaint has been received and registered.The official will then contact the complainant for any further details,if needed.

After the problem is addressed,the official will inform the complainant and the control room,which would later cross-check the report with the complainant.

Every call would be recorded at the control room using a voice recorder so that action could be taken against the complainant,if he makes a false complaint or provides a wrong address.

The National Informatics Centre (NIC),Jhansi,has been asked to prepare the software for UPHDB.

NIC,Jhansi,has already developed one such software for Jhansi district administration which aided the launching of a website — Jhansi Jan Suvidha Kendra — in June 2009. NIC,Jhansi recently made a presentation of that software before UPHDB officials in Lucknow.

Housing Commissioner Deepak Kumar said: “The software has received good response. NIC,Jhansi,had been asked to prepare a similar software for UPHDB. The software would be prepared within 10 days.”

Additional District Magistrate,Jhansi,Naresh Chandra Srivastava added,“After the service is implemented,no official will be able to claim that he had not received the complaint and hence the problem was not redressed. The software will make the complaint redressal process simpler,faster and people friendly.”

He added: “After the launch of the Jhansi Jan Suvidha Kendra in June last year,we have received over 9,000 complaints and 95 per cent of them have been redressed within 24 hours,72 hours or a week,depending on the nature of the complaint.”