Right to Service Act: 209 complained of not getting facilities in time in 2022-23

Not just this, it was also specified that in two cases pertaining to the Municipal Corporation and deputy commissioner offices, a penalty of Rs 10,000 each for the delay in the services was levied.

Jindal said the maximum number of complaints – 209 – were received in 2022-23 while in 2019-20, they received 11 complaints. In 2021-22, 21 complaints were received.

In 2022-23, more than 13 lakh applications were received in various departments and a total of 36,035 applications are lying pending, out of which maximum applications – 29,463 – are pending with the police department, followed by labour department, which has 5,139 applications pending.

The Right to Service Act ensures delivery of time bound services to the public. It aims to reduce corruption among government officials and to increase transparency and accountability. The Act came into being in Chandigarh on August 14, 2017.

Jindal spoke about various services in different departments that come under the ambit of the Right to Service Act and lauded the support of the current administration and how the daily monitoring has helped the commission in disposing of the cases in a time-bound manner

The commissioner also stressed the need to sensitise the public about the working of the commission and empowered them to seek hassle-free, corruption-free and time-bound service delivery mechanisms in government offices, Jindal said that the commission ensures fast working and brings more transparency and credibility to the official working of government departments.

Rajiv Tewari, member secretary, Right to Service Commission, was present during the conference.

Adviser takes charge

UT Adviser Dharam Pal on Monday took additional charge of the commissioner of the commission replacing Jindal.