Ahmedabad: Now,dial 155303 for civic complaints

State Revenue Minister Anandi Patel inaugurated a call centre on Monday,the first such initiative by a municipal corporation in Gujarat,to address civic complaints from the people through a comprehensive complaints redressal system (CCRS).

State Revenue Minister Anandi Patel inaugurated a call centre on Monday,the first such initiative by a municipal corporation in Gujarat,to address civic complaints from the people through a comprehensive complaints redressal system (CCRS).

The Minister said after three months of monitoring,this complaint handling system would be launched in the other municipal corporation areas too.

The call centre number declared for registration of complaints is 155303.

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People will also be able to register complaints online on the AMC website http://www.egovamc.com or through sms by sending AMCCRS NEW to 56070 besides registering complaint at the call centre.

The calls will be attended by operators from 10 am to 6 pm and after that an interactive voice response system will replace operators,said Municipal commissioner Guruprasad Mohapatra.

Patel said,We have brought this call centre into play after one-and-half-year-long dry runs.It is the result of modifications and review of the current system working in Jan Seva Kendras at 225 taluka offices where it has been found successful,Patel said that through this system,people will be able to register their complaints from the comforts of home using the web-base toll free number.

Hailing the municipal corporation officials for their proactive performance in this project,she said this would put greater responsibility on them to run the system efficiently to avoid manual handling of complaints.

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