Groww glitch: Clients demand compensation as trading platform faces outage

Acknowledging the complaints, the financial service platform later informed about a technical glitch amid calls for refunds.

Groww is an online investment platform that provides an objective evaluation of various investment opportunities through stocks and mutual funds. (Source: X)

Popular trading platform Groww faced heat from its clients during the early trading hours on Tuesday, as users complained about encountering login problems through the company’s app and website. The users took to social media to complain about their plight of incurring losses. Most of the users complained of receiving the message “Oops! Something went wrong”.

Acknowledging the complaints, the financial service platform later informed about a technical glitch amid calls for refunds. Around two hours into the trading session, the platform finally announced the resolution of the issue at 11.30 am. However, some users continued to complain about login failures, indicating that the platform is still not back to normal operations.

@_groww 🙃 pic.twitter.com/NtHgTFOaSA

— Pankaj Singh 🇮🇳 (@aa3pankaj) January 23, 2024

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@_groww today i lossed dnt trust this aap

— mallu chilshety (@MChilshety41343) January 23, 2024

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“We apologize for the inconvenience. Our team is addressing a technical issue and working to resolve it promptly. Your patience is highly appreciated, and we’ll be back to normal operations shortly. Thank you for your understanding,” the trading platform said, replying to a user who demanded a refund in case of losses.

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Groww is an online investment platform that provides an objective evaluation of various investment opportunities through stocks and mutual funds. In January 2022, Microsoft CEO Satya Nadella joined the company as an investor and advisor.

In October 2021, Groww had raised $251 million (around Rs 1,885 crore) in a funding round led by Iconiq Growth, which valued the mutual fund and stock investment platform at $1 billion. Groww enables users to invest in stocks, mutual funds, ETFs, IPOs, Gold etc. Started in 2017, it claims to have more than 15 million registered users.

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