Paytm FASTag to stop working after March 15: Here’s everything you need to know

Will my Paytm FASTag work after the deadline?

The National Highway Authority of India (NHAI) has also removed PayTM Payments Bank Ltd (PPBL) from its list of approved FASTag providers. While existing PayTM FASTags will continue working until the available balance has been exhausted, users won’t be able to top up their FASTag accounts after the ban comes into effect. To give you a quick recap, FASTag is India’s toll collection system for vehicles.

Why do I need to deactivate Paytm FASTag?

When it comes to FASTag, the National Highway Authority of India (NHAI) allows only one FASTag per vehicle. This means that after you exhaust your Paytm FASTag account balance, you will have to close your Paytm account and switch to another provider. NHAI’s official FASTag account on X (previously Twitter) has shared a post that contains the full list of authorised banks.

Travel hassle-free with FASTag! Buy your FASTag today from authorised banks.@NHAI_Official@MORTHIndia pic.twitter.com/LI7xpMwfr4

— FASTagOfficial (@fastagofficial) February 16, 2024

How to deactivate Paytm FASTag account?

The process to deactivate a Paytm FASTag account is pretty simple but might take some time since you will have to contact Paytm support.

1. Launch the Paytm app on your phone and tap on your profile.

2. Scroll down a bit and find and click on ‘Help and Support’.

3. Now, tap on ‘Banking Services & Payments’ and choose the option named ‘FASTag’.

Here’s how to deactivate your Paytm FASTag account in a few steps. (Express Photo)

4. On the screen that appears, click on ‘Chat with us’ to connect to a customer care representative.

5. Once done, login to your FASTag Paytm Portal using your registered mobile number and provide the necessary details for verification purposes.

6. Lastly, under ‘Help & Support’, tap on ‘I want to close my FASTag profile’

In case you don’t want to go through the hassle, simply dial 1800-120-4210 from your mobile, and tell the customer care representative your registered mobile number along with your Tag ID or the Vehicle Registration Number (VRN).

How to activate a new FASTag?

When you are done deactivating your Paytm FASTag account, you can purchase a new one online from the 32 banks listed in the post above or order one directly from the NHAI website. Those who want to activate your FASTag online can do so by downloading the ‘My FASTag’ app from the Google Play Store or the Apple App Store.

1. Launch the app on your phone, open it and click on the ‘Activate FASTag’ option.

2. Here you will be able to choose between  Amazon or Flipkart.

3. When done, enter the FASTag ID manually or scan the QR code provided.

4. Now, enter your vehicle details like  registration number and your new FASTag will be activated when you are done with the process.