90 pct of Metro commuters happy with services: DMRC survey

Aimed at assessing the “overall satisfaction levels” of Metro commuters,the survey was conducted through random sampling by distributing questionnaires among the commuters,DMRC spokesperson Anuj Dayal said.

“An overwhelming 89 per cent of the commuters surveyed ranked the Delhi Metro services between ‘excellent’ to ‘good’. While 8 per cent commuters said the overall services were ‘excellent’,50 per cent opined that the services were ‘very good’. About 31 per cent of the commuters ranked the services as ‘good’,” he said.

With regard to punctuality of trains,the survey said 93 per cent of the commuters expressed their satisfaction.

“While 47 per cent said punctuality in the system was ‘good’,33 per cent ranked it in the ‘very good’ category. 13 per cent said that the maintenance of punctuality was ‘satisfactory’ and the remaining six per cent opined that it ‘needed improvement’,” the survey said.

Most of the commuters,the survey claimed,also felt that the Metro stations and trains were clean and well maintained.

Regarding the cleanliness of stations,47 per cent ranked the cleanliness standards as ‘good’ and 38 per cent ranked it as ‘excellent’. 41 per cent respondents said that the trains were also ‘excellent’ in their cleanliness while 47 per cent said the standards in the trains were ‘good’,the survey said.

A total of 86 per cent commuters said that they were satisfied with the comfort levels in the trains,while 90 per cent commuters said they were happy with the ticketing facilities of the Metro,it said.

Dayal said the satisfaction level with regard to train announcements is also extremely high with 88 per cent having rated them as ‘Excellent to Good’.