‘Compensate woman for faulty laptop’

The South Mumbai district consumer disputes redressal forum has asked Dell to return Rs 32,500 paid to buy a laptop,plus Rs 12,700 for mental agony,to Versova resident Nivedita Jana.

Jana purchased a Dell laptop in 2011. The computer was bought in India but offered only US warranty. Moreover,the piece turned out to be defective.

Jana approached Dell service centres in Mumbai but was turned away saying her warranty was not valid in India. Observing that Dell indugled in unfair trade practice,forum president S B Dhuman and member S S Patil ruled the laptop was sold without a valid warranty and directed the company to compensate Jana in a month.

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