69-yr-old Mumbai resident calls ‘bank’ after forgetting net banking user ID, password; loses Rs 5 lakh
According to the FIR registered at the Bangur Nagar police station on Thursday, the elderly man wanted to use the internet banking facility but forgot his user ID and password.
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The WhatsApp number from which the link was sent had the bank logo as its display picture. A Mumbai-based retired interior designer lost Rs 5 lakh after he purportedly called up the customer care service of his bank to avail internet banking facilities.
According to the First Information Report (FIR) registered at the Bangur Nagar police station on Thursday, the sexagenarian, D Pimpre, wanted to use the internet banking facility but forgot his user ID and password. So, he used the banking app, which took him to an external link where two customer care numbers were mentioned.
When he contacted one of the numbers, the FIR states, an alleged customer care executive answered the call and sent him a link on WhatsApp. The WhatsApp number from which the link was sent had the bank logo as its display picture. Pimpre then received a video call from a person who claimed to be from the customer service department of the bank. The caller asked Pimpre to click on the link and fill in details related to two accounts he has with the bank. The caller then informed him that his user ID and password will be sent to his WhatsApp number soon.
The victim found out that Rs 5 lakh was missing from his accounts when he visited the bank, after his daughter warned him that the caller could be a cyber fraudster.
An officer said that it was a common modus operandi of cyber fraudsters to change the contact numbers of various institutions on web browsers and replace them with their numbers to dupe people. “No arrests have been made in the case so far,” the officer added.
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