From resolving citizens’ complaints on time and ensuring that all department websites are functioning to providing basic amenities to people visiting government offices, Chief Minister Devendra Fadnavis on Tuesday chalked out a seven-point programme to be strictly followed by the state’s bureaucrats. "We have to make a collective effort to ensure the common man is not made to run from pillar to post to get his issue resolved. His/her concerns and problems have to be taken up on priority with solutions at every level,” Fadnavis said during a video conference with district collectors, municipal commissioners, police commissioners and district officers across the state. Deputy Chief Ministers Eknath Shinde and Ajit Pawar were also present during the meeting. Saying that the government is for the welfare of the people whose concerns cannot be overlooked, Fadnavis stressed, "At all levels from taluka, district, corporation to Mantralaya, everybody should ensure there are no pending files. The quick response and quick disposal mechanism will help people get justice. It would also be testimony to effective governance.” Reiterating the government’s central message of transparency and accountability, Fadnavis said, "Every department should draw a 100-day plan. To ascertain the progress, a review meeting will be held on April 15." Saying that all administrative offices should be well-maintained and presentable, Fadnavis urged officials to get rid of unwanted things. He also emphasised that citizens visiting government offices should have access to clean drinking water, toilets and waiting rooms. “Make it a point to display the exact visiting hours and your availability to avoid inconveniencing people who often travel from distant places,” Fadnavis said, warning of surprise inspections. “When investors come to our state, every department should ensure they are not subjected to any harassment. There should be ease of working which is not the sole responsibility of the industries department alone but also all other related departments in the government,” he added. Fadnavis also urged officials to plan visits to talukas, districts and villages and address public concerns frequently.
