The UT Administration would soon be launching an online grievance monitoring system which would enable the residents of the city to submit their grievances online as well as through the Sampark Centres. The unique feature of this model would be its integration with the SMS gateway. A registration number of the grievance submitted by the citizen would be generated and communicated to the complainant by way of an SMS on his mobile. The same registration number could be used by the citizen to check the status of the grievance online. Grievances have to be disposed of within 15 days from the day of receipt. The heads of the respective departments would also be able to monitor the status of the complaints pertaining to their departments through the same software. A training session of the officials to acquaint them with the model was conducted by the Department of IT,Chandigarh Administration,at PEC auditorium on Monday. Secretary (IT) Prerna Puri said the monitoring system was likely to be in place within this month. CPIOs of various departments of the Chandigarh Administration have been designated as the grievance officers for the GMS. The CPIO would also get an SMS alert on his/her mobile number regarding the grievance received by the department.
