The Dakshin Haryana Bijli Vitran Nigam (DHBVN) is all set to redress the grievances of power consumers through open darbars,to be organised in Sirsa,Fatehabad,Hisar,Bhiwani,Mahendragarh,Rewari,Gurgaon,Mewat and Faridabad from January 15 to 31. Sources said all type of complaints,including meter reading,correction of bill,change of meter,new connection,replacement of electric installations,system improvement and power supply of the consumers of operation division concerned,will be entertained and redressed on the spot at the darbars. With the deputy general manager concerned,all assistant general managers and staff,along with relevant records,will remain present at the darbars to listen to complaints. A senior official said officers have been encouraged to interact with consumers by way of meetings with industries associations,resident welfare societies and customer care advisors regularly to assess their complaints. The DHBVN management has asked its officers to make the complaint handling system more efficient. Accordingly,it has been decided by the management that each assistant general manager (OP) shall take two complaints randomly from the complaints received under his jurisdiction daily and verify from the consumer on telephone whether the complaint has been attended to satisfactorily. He shall furnish a report to the deputy general manager by clearly mentioning the name of the consumer The DGM will then counter-check it randomly. Each of the DGMs (Operation) shall also call on telephone at least one consumer having registered a grievance with the DHBVN office and clarify if his complaint was attended to satisfactorily.
