Passengers complain of lack of info and facilities as Dubai flight delayed by 10 hrs

“The aircraft was being serviced and the operation took longer than expected, with the operating crew crossing their Flight Duty Time Limitations (FDTL),” a SpiceJet spokesperson said, rendering an apology from the airlines for the inconvenience.

A fresh team of crew was organised by morning, and the flight landed safely in Dubai later in the day.

Several passengers complained about how the delay was managed, while some of them turned to social media to complain. “We were left waiting for hours with the information of a delay of just few minutes. Nobody gave us any clear explanation, and the crew just kept on telling us to wait,” one passenger posted on X. “They did not even make an announcement. It was like we were totally forgotten, until we decided to stage a protest.”

Videos posted online depict groups of visibly agitated passengers at the terminal, some chanting slogans and seeking explanation from the airline. The protest continued for a few hours, prompting the intervention of CISF and airport officials.

Some passengers said they had to sleep on the floor and buy food for themselves, alleging that the airline did not provide any facilities.

A source at the Mumbai airport said, “The officials were made aware of the delay and the airline was notified to ensure passenger assistance.”