As Delhi airport expands Terminal 3 international capacity, Air India group to move some domestic flights to other two terminals

Air India’s domestic flights departing from or arriving at T2 will be renumbered to have four digits starting with ‘1’. According to the airline, this clear distinction will help travellers to easily identify the terminal just by looking at the flight number. Air India and Air India Express will be notifying all passengers who already hold bookings for flights that would be relocating to T2 and T1. While IndiGo—India’s largest airline—has operated from all three terminals at the Delhi airport, this would be a first for Air India, which has operated only from T3 since the terminal started operations in 2010, allowing it to facilitate passenger transfers within the same terminal.

T3 has an international passenger capacity of around 20 million a year, while it is already handling nearly 24 million international flyers. The conversion of one pier—Pier C—to international from domestic will raise the international passenger handling capacity of Terminal 3 to around 32 million, which would be sufficient to take care of international passenger footfalls for the next four to five years as per airlines’ projections, airport operator Delhi International Airport (DIAL) had said in February. The pier conversion is part of a series of upgradation works at the airport, which include sprucing up the relatively rundown T2, upgrading Runway 10/28 to enable low visibility operations from both its ends before the onset of winter, and converting one of the piers of T3 to handle international flights amid rising demand.

“Air India or Air India Express guests with connections, carrying boarding passes for their onward flights will be provided inter-terminal transfers between T1, T2, and T3. This service applies to connections between Air India flights, Air India Express flights, and on applicable codeshare connections. Any through-checked baggage for these guests will be seamlessly transferred airside, eliminating the need to collect and recheck baggage during terminal transfers,” Air India said.

All other passengers requiring transfers between T1, T2 and T3 can use the airport’s shuttle service, which runs every 10 minutes. “Passengers with Reduced Mobility and those requiring special assistance can also opt for a comfortable buggy ride between T2 and T3,” the airline said, adding that passengers will receive notifications and reminders regarding the terminal from which their flights will depart. It advised passengers to update contact details in their bookings with accurate information so that they receive timely notifications.

“Air India is also deploying additional resources at both terminals to assist customers and help them to navigate between the terminals, if required. Some of the airline’s ground staff, available to assist passengers with information, terminal transfers, etc. will wear special t-shirts for ease of recognition by passengers,” Air India said.

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