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Journalism of Courage
US-headquartered 24/7 Customer,a managed services provider of online predictive customer experience solutions,today announced plans to recruit over 5,000 social and interactive media (SIM) advisers in India.
SIM advisers contribute an important element of the predictive experience (Px) solutions offered by 24/7 Customer,the company said in a statement. SIM is the customer service careers involving technology-led interactions to resolve end-user issues on client websites.
Px Solutions focus on containing end-users on websites by predicting their problems and resolving them in real time through seamless self-service and human assisted interactions,thus resulting in the highest satisfaction across channels for consumers,it said.
“SIM Advisors work with the patented Px Platform to identify end-users’ problems and intervene at the right time with the right solution. Armed with the predictive intelligence gathered from the Px platform,SIM advisers offer a highly personalised and contextual digital customer service experience,” it added.
