Mumbai Airport sees surge in self-service travel adoption, over 6.3 million passengers used DigiYatra in 16 months

Domestic carriers dominated usage, with IndiGo (2.58 million boarding passes), Air India (1.09 million), and Air India Express (53,301) accounting for the largest share. Among international airlines, Air France, Emirates, and Lufthansa recorded significant engagement.

By: Express News Service

Mumbai | September 25, 2025 04:14 PM IST

2 min read

Biometric-enabled DigiYatra services have seen the sharpest growth. (File photo)

Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai has witnessed a sharp rise in the use of technology-enabled travel solutions, with more passengers opting for self-check-in kiosks, self-baggage drop units, and biometric-enabled DigiYatra services over the past 16 months.

According to data shared by the airport, between April 2024 and August 2025, more than 3.86 million passengers printed boarding passes through self-check-in kiosks.

Domestic carriers dominated usage, with IndiGo (2.58 million boarding passes), Air India (1.09 million), and Air India Express (53,301) accounting for the largest share. Among international airlines, Air France (90,902), Emirates (18,356), and Lufthansa (18,017) recorded significant engagement.

The adoption of self-baggage drop (SBD) machines has also grown steadily. Over 7.15 lakh bags were processed through 32 SBD units during the same period, with an average processing time of 17 to 20 seconds. Domestic carriers handled nearly 6 lakh of these bags, while international airlines such as KLM, Air France, Emirates, Lufthansa, and Swiss Airways contributed more than 70,000.

Monthly adoption rates of SBD rose from 4.15 per cent to 13.9 per cent for international flyers and from 5.26 per cent to 6.28 per cent for domestic travellers between April 2024 and August 2025, the airport said.

Biometric-enabled DigiYatra services have seen the sharpest growth. CSMIA’s 46 DigiYatra e-gates and 40 face pods processed 6.3 million passengers in the 16 months, with monthly adoption climbing from 12 per cent in April 2024 to 32 per cent by August 2025. The facility allows passengers to clear checkpoints within two to three seconds on average.

The airport said these shifts are supported by its modernised Airport Operation Command Centre (AOCC) and aviio, an AI-powered mobile-first platform developed by Adani Airports that enables predictive analytics and real-time operational efficiency.

Story continues below this ad

Other tech initiatives include the deployment of autonomous cleaning robots, with plans to introduce smart washrooms and more artificial intelligence-driven solutions across the terminals.

“CSMIA continues to lead India’s aviation sector in digital transformation, witnessing a sharp rise in passenger adoption of self-service and tech-enabled travel solutions,” said a CSMIA officer.

From the homepage