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Journalism of Courage
A Delhi-based doctor has slammed IndiGo for the “pathetic downfall in its service” after he spent most of his flight from Bengaluru to the national capital without receiving a meal despite having pre-booked one.
In his post on X, Datta said he had pre-ordered a sandwich for his flight, as he is a pre-diabetic who is prone to hypoglycemia and prefers to eat his meals on time. Despite making several requests, the crew failed to serve him his pre-booked meal until the very end of the flight, just as it was reaching Delhi.
“Finally, at around 5:40 PM, when the crew came near my seat, I mentioned I’m pre diabetic and stressed the importance of having my meal on time! I at last received my meal: a sandwich and a cup of black coffee when I had asked for black tea (without sugar),” Datta wrote.
“What really shocked me was that the calling light on my seat went unanswered for nearly 30 minutes. With an empty seat beside me, I couldn’t help but wonder how the situation would have been handled if I were in true medical emergency!” he said.
“Indigo’s crew displayed an appalling level of unprofessionalism and arrogance. No apologies. No explanation. And after all the waiting, they handed me black coffee when I’d asked for black tea. (Again I have on record, should they deny!)” he added.
See the post here:
Responding to the now-viral post, IndiGo released an apology to Datta. “Dr Datta, thank you for taking the time to speak with us and allowing us to address the matter. We sincerely apologise for the delay in serving your pre-booked meal and the inconvenience this caused. At IndiGo, we are committed to understanding and prioritising our customers’ needs and comfort,” adding, “Please be assured that we take your feedback seriously and have taken the necessary steps to prevent a recurrence.
Last month, a Kolkata-based passenger slammed IndiGo over the “unprofessional behaviour” of the crew members while handling a flight that was delayed for five hours. The incident took place on a Chennai-bound flight from Kolkata.
