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Journalism of Courage
A flight attendant has garnered praise for his exceptional care towards a nervous passenger who voiced her anxiety about flying.
The woman, whose identity remains undisclosed, was flying on a Delta flight from Charlotte-Douglas International Airport in Charlotte, North Carolina, to JFK International Airport in New York.
A fellow passenger Molly Simonson Lee shared the experience on Facebook and recounted how Floyd Dean-Shannon dedicated his time and attention to the anxious traveller.
The Delta flight attendant addressed the passenger’s fears by explaining every sound with a warm and calming demeanour, a gesture that resonated with the approximately 25 million Americans who suffer from aerophobia or have an extreme fear of flying.
He sat on the floor beside her, offering comfort by holding her hand throughout the flight. Lee commended Dean-Shannon’s kindness, highlighting the flight attendant’s soothing tone and genuine concern for the passenger’s well-being.
In another touching gesture, he celebrated a passenger’s birthday by singing to her and crafting an improvised “cake” with available goodies.
The heartening story quickly gained attention on social media, with many users expressing admiration for the Delta flight attendant’s exemplary service as they expressed love, appreciation, and praise.
They also urged the company to recognise and reward employees like Dean-Shannon. The sentiment resonated with numerous individuals across the internet, suggesting a collective agreement that exceptional service deserves acknowledgement and appreciation.
One user commented, “Amazing! So beautiful,” and a second said, “Oh my. That’s fantastic”.
A third user wrote, “As a nervous flyer, I love this! There are some special people in this world!” A fourth said, “Flight attendants have dealt with so much lately, and I hope he does get a raise or bonus of some sort. Thank you for sharing”.
