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Journalism of Courage
A man on Monday complained about getting non-vegetarian momos instead of a vegetarian dish on Zomato and slammed the online delivery platform for sending him a meat item during Navratri.
Sharing a series of photographs of the food packet received by him, Akash Gupta tagged Zomato on X. The photos showed the food packet sealed with a tape reading “non-veg”. He also shared a screenshot of his order which showed he had asked for vegetarian pan-fried momo, veg moburg, and a soft drink from a popular momo joint.
“Hello @Wowmomo4u, @zomatocare @zomato, I’m pure vegetarian and I ordered veg things but I got all nonveg items from your outlet , and the bad things is navratri going on how you can make this big mistake, there is clearly mention item detail,” Gupta wrote on X.
Take a look at the post here:
https://twitter.com/guptaakash264/status/1779593668737073167
Responding to the post, Zomato promised to resolve the complaint. “Hi Akash, this is one big mix-up. It’s very serious and certainly not what we stand for. Mind sharing the order ID via DM so that we can resolve it ASAP,” the company wrote.
Additionally, Wow! Momo also apologised for the mix-up. “Dear Akash! We sincerely apologize for any inconvenience. We would never want something like this to be happen. Requesting you to please share your invoice and contact details at crmsupport@wowmomo.com so that we can get in touch with you,” the food joint wrote.
Last year, Zomato and fast food chain McDonald’s were jointly fined Rs 1 lakh by Jodhpur’s District Consumer Dispute Redressal Forum for delivering non-vegetarian food to a customer who ordered vegetarian food.
