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Journalism of Courage
When a flyer complains on social media against an airline for its bad service, the customer service department tackles it with a humble offer of grievance redressal. However, Ryanair, an airline based out of Ireland, has cheekily responded to a customer in a tweet.
On Saturday, a Twitter user, MartaVerse (@MartaVerse), had tweeted a picture of her aeroplane seat that was next to the emergency exit door and wrote, “Seriously @Ryanair I paid for the window seat ”.
Ryanair tweeted back the same photo but encircled the small circular glass opening they had on their emergency exit door as if to highlight that they did offer a window seat even though the window was not like a usual one on planes.
This sarcastic tweet by the airline has so far raked up over five lakh likes. However, the reply by Ryanair has prompted mixed reactions amongst the netizens.
https://twitter.com/KameekMusic/status/1569317081480396801
https://twitter.com/KeyboardTie/status/1569305916343996418
Many people criticised the airline for not paying attention to their customer’s legitimate complaints under the guise of humour. Making this point, a Twitter user wrote, “So unprofessional to publicly belittle a customer for their complaint for Twitter likes. The issue is obvious and legitimate. I really miss when companies behaved like adults even if the flights are cheap”.
However, some argued that since Ryanair offers highly inexpensive flights, passengers should not have complaints about minor issues. A Twitter user wrote, “Ryanair offers like $50 round trip fights across Europe – imagine complaining that you were “mugged” because you didn’t have a big enough window to look out ”.
