© IE Online Media Services Pvt Ltd
Tags:
Journalism of Courage
Buying a new car is supposed to be a memorable experience, however, for a man in Bengaluru who bought a new Tata Nexon car, it turned into a nightmare as he found several defects in the vehicle after closer inspection.
Sharath Kumar took to Instagram to share a video of the new car, Tata Nexon Facelift Petrol Fearless Plus, worth Rs 18 lakh that he purchased from Prerana Motors in Bengaluru’s Yelahanka. Kumar said it is the “worst dealer of Tata Motors” as they tried to sell him a “defective” car without doing pe-delivery inspection or quality control.
Kumar said his family’s dream were shattered when he went to take delivery of the Tata Nexon car. In the video he showed various defects such as water in the headlight and daytime running lamp (DRL), scratches on front bumper, scratches on quarter panel frame, door rubber beading not fitting properly, improper welding on door scuff plate and scratches on tailgate frame.
He claimed that it has been a month and neither the dealer nor Tata Motors have resolved the issue by providing him with a replacement car or a refund. Kumar said they want him to accept the vehicle after it is repaired with a two-year extended warranty.
Watch the video below:
The Instagram account of Tata Nexon reached out to Kumar and apologised for the inconvenience caused. They asked him to send his email so they can have the relevant team assist him soon.
However, Kumar replied that he is already in discussion with Prerana CEO and Tata Karnataka Zonal Manager. He said he is not at all happy with the solution and would “rather meet in court soon”.
“Tata’s biggest enemies are their service centres and dealers themselves,” a user commented. “Hi I had the same experience with prerna motors when I received my tata Nexon ev 3.0 facelift .. i can understand what u going through,” said another.
