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Journalism of Courage
IndiGo Airlines has been under scrutiny in the past over its customer service. In yet another incident, a passenger traveling from Bengaluru to Bhopal was in shock as she found cushionless seats on the IndiGo flight. The passenger, Yavanika Raj Shah, took to X and shared the photo of the missing cushions on the seats.
Sharing the photo, Shah tagged IndiGo Airlines and wrote, “Beautiful @IndiGo6E— I do hope I land safely! :) This is your flight from Bengaluru to Bhopal 6E 6465.”
Take a look at the post here:
The airlines responded to the post and said the seat cushions were removed for cleaning purposes. “Ma’am, thank you for speaking with us. The seat cushions were replaced prior to the flight for cleaning purposes. Our cabin crew promptly informed the customers who were allotted these seats. This is a standard practice for cleaning during transit as and when required,” IndiGo clarified.
“We are committed to providing the highest standards of cleanliness and hygiene to our customers. ~Team IndiGo,” the airlines added.
However, social media users slammed the airlines over their declining customer service. “Maybe the previous passengers carried them off,” a user joked. “The seat cushions had come loose in the last two indigo flights I took. This problem seems rampant with Indigo,” another user wrote.
“Dear @IndiGo6E, my family & I fly multiple times a year.. Ur meal options in flexi have gone down drastically & u no longer allow selecting instant foods on board, while booking. Ur sandwiches are nearly frozen.Ur paneer tikka sandwich is no longer available. Service degradation,” complained another user.
Recently, a 42-year-old man was arrested after he allegedly smoked a beedi inside a lavatory onboard a Riyadh-bound IndiGo flight.
