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A viral video showing a virtual check-in process at a hotel in Miami, US, has sparked widespread debate on social media, with many users criticising the move as an example of outsourcing American jobs overseas, particularly to India.
The clip, originally shared by TikTok and Instagram user Pete Langs (@languageguy1), shows him interacting with a remote receptionist via video call displayed on a screen at the hotel’s front desk. “Do you need one room key or two room keys?” the virtual receptionist asks, before walking Langs through the check-in process and generating a registration form.
The video was widely circulated across all social media platforms. Sharing the video, an X handle @IndianTechGuide wrote, “US hotels are outsourcing their front desk to Indians who checks guests virtually on video call.”
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With over seven lakh views, the video sparked a debate over cheap labour.
“We indians deserve this, such a hypocrite we are. Same job we will not do in India but doing it happily in other countries such a slave mindset!” a user wrote. “We are the cheapest tech labour you can find in the world, it’s normal to be exploited. In less than 200 USD you can hire someone from India that too full time,” another user commented.
“We are literally the call center of the world. Our youths work day-night for others. While we earn changes, US is the biggest beneficiary,” a third user reacted. “Why human interaction is losing its ground,” a fourth user chimed in.
According to a National Foundation for American Policy (NFAP) analysis, the foreign-born labour force has reduced by 7.4 lakh since January 2025. The report also stated that nearly 1.7 million immigrant workers exited the workforce this year.
Last month, only 73,000 job positions were added, while revisions after Donald Trump took over the White House wiped out 258,000 jobs previously reported for May and June.
