GMCH-32 to introduce next-generation e-hospital, all clinical data to be digitised

The hospital has been using an in-house hospital management information system, with an online registration system (ORS), OPD registration and appointment with various departments for consultation, patients e-appointments, online investigation charges for X-Rays, CT scans, MRI, plus online services to get various certificates, admissions, and discharge, already in a digital mode.

Now, in a major effort to upscale, the hospital is all set to introduce the next-generation e-hospital for more patient services and move to the cloud server.

Professor Deepak Chawla, Department of Neonatology, and head, IT Centre, GMCH-32, said this is a complex system, supported by the National Informatics Centre. Soon, in the clinical module, all clinical data will be digitised, with printouts of prescriptions given to patients.

With the ABHA ID, patients and doctors can access health records nationwide, streamlining the process for both insurance providers and patients. Also, all clinical and lab data gets linked across facilities in the process.

“The need was to upgrade the networking, aim for next-generation integration, and have computers in every OPD, with the training of doctors also paramount. While most of the OPDs have an online registration system, we are also going to decentralise the OPDs to introduce a scan and share facility, starting with the medicine OPD, which has a daily OPD of about 400 patients,” Chawla explained.

While most reports are online, the next step is to have images of X-ray films online, but those need more data, and haematology reports, and the effort is to also have standardised treatment protocols.

The hospital is also striving to have payments through UPI for all tests, with the system in place at most cash counters. To streamline patient flow, the hospital has introduced a queue management system in the ENT Department, with small screens outside doctor rooms, and a screen in the OPD waiting area. These flash the name and token number of the patient in line for the consultancy, and the plan is to expand the service to the OPDs of other departments.

“The aim is to streamline services, navigation and save time of both staff and patients,” Chawla said.

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