PCMC offers 57 civic services online under CM’s 150-day action plan

“These services have been provided through 94 privately operated Citizen Facilitation Centres (CFCs) under PCMC. Now, as part of the Honourable Chief Minister’s ambitious 150-day Action Plan, these services are also directly accessible to citizens via a fully online process,” the civic administration said.

Citizens will be able to avail of these services by registering once on PCMC’s official portal.

“After the successful completion of the Honourable Chief Minister’s 100-day, 7-point agenda, the new 150-day Action Plan focuses on leveraging technology to implement government schemes more effectively. The aim is to deliver better services, ensure transparency in administration, and take decisive steps toward the state’s holistic development. Under this plan, PCMC has made all 57 notified services under the Right to Services Act 100 per cent online, reducing the need for citizens to physically visit municipal offices,” said PCMC Commissioner Shekhar Sing.

How to apply online

• One-time registration: Citizens must first create an account on PCMC’s official website. This registration process includes OTP verification of their mobile number and is required only once.
• Service application: After logging into their account, citizens can apply for the desired service by uploading the required documents and submitting the application online.
• Zero online fees: No fee will be charged for services applied online directly through the portal. However, if services are accessed through a CFC, the full fee of Rs 50 per service is applicable. Upon payment, an SMS confirmation will be sent to the applicant.
• Application tracking: Once an application is successfully submitted, citizens should retain the application number for future reference and tracking.
• Full payment for paid services: For any paid service, the full amount must be paid at the time of application.
• Digital delivery: Once the application is processed and approved, the final certificate or document can be downloaded online through the portal.

Citizen Facilitation Centre performance

Over the last two financial years, PCMC has processed over 1 lakh applications through its network of CFCs:

• FY 2024–25: 77,773 applications processed, Rs 187.58 crore collected
• FY 2025–26 (till date): 23,383 applications processed, Rs 42.15 crore collected