Trai releases report on mobile network quality in Amritsar; Reliance Jio, Airtel top call setup success rate category

The tests were carried out between June 17 and June 20 this year under the supervision of Trai’s regional office in Delhi.

The drop call rate (DCR) was found to be zero for Airtel and Vodafone Idea, while Reliance Jio recorded a DCR of 0.17 per cent. BSNL reported the highest DCR among the four operators at 3.51 per cent.

The assessment covered 343.1 km of city routes, 12 hotspot locations, a 2-km pedestrian walk test, and inter-operator calling at one location. The evaluation was conducted across multiple technologies—2G, 3G, 4G, and 5G—capturing service quality across diverse real-world usage conditions and handset capabilities.

Performance against key QoS parameters

The purpose of the drive test was to assess mobile network performance in varied environments, including urban neighbourhoods, public transport nodes, institutional zones, and high-speed corridors.

Other voice-related parameters such as call setup time, silence rate during calls, speech quality (Mean Opinion Score), and coverage were also assessed during the test.

For data services, the drive test measured key indicators such as download and upload throughput, latency, jitter, packet drop rate, and video streaming delay. The tests were conducted in real-time conditions using Trai-recommended equipment and standardised protocols to ensure consistency and accuracy.

Summary of voice and data service

The drive test route included densely populated areas such as Loharka Kalan, Raja Sansi, Attari, Chheharta, Sangna, Mandiala, Chatiwind, Bhagtupura, Nawanpind, Verka, Amritsar Cantonment, and Kot Khalsa. In addition to residential and commercial zones, Trai assessed network conditions at several prominent public institutions and landmarks, including the Golden Temple, Golden Temple Market, Durgyana Temple, Atari-Wagah Border, Fortis Escorts Hospital, Gobindgarh Fort, Amritsar College of Engineering and Technology, Guru Nanak Dev University, IIM Amritsar, DAV International School, Baba Deep Singh Gurudwara, and ISBT Amritsar.

A walk test was conducted on June 20 in the Golden Temple market area to evaluate mobile network behaviour in crowded pedestrian zones. Trai has stated that the detailed results have been shared with the respective telecom service providers.