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The Civil Aviation ministry on Wednesday (May 8) sought a report from Air India Express on cancellation of flights after a section of cabin crew reported sick evidently to protest against changes in the human resources policy.
The ministry has asked the Tata-group airline to resolve issues promptly, according to news agency PTI. The ministry has further advised the airline to ensure facilities to passengers as per DGCA norms.
Around 80 Air India Express flights have been disrupted, including cancellations and long delays, due to the crew shortage since Tuesday night as over 200 cabin crew called in sick.
“A section of our cabin crew has reported sick at the last minute, starting last night, resulting in flight delays and cancellations. While we are engaging with the crew to understand the reasons behind these occurrences, our teams are actively addressing this issue to minimise any inconvenience caused to our guests as a result,” an Air India Express spokesperson said.
“Guests impacted by cancellations will be offered a full refund or complimentary rescheduling to another date. Guests flying with us today are requested to check if their flight is affected, before heading to the airport,” the airline’s spokesperson added.
The Tata group is in the process of merging Air India Express and AIX Connect (formerly AirAsia India), and the airline has also stepped up hiring of cabin crew to support its expansion.
